HomeComplaintsScatterhall Casino - Player's withdrawal is delayed.

Scatterhall Casino - Player's withdrawal is delayed.

Amount: €499

Scatterhall Casino
Submitted: 13 Jun 2023 | Closed : 27 Jun 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Germany requested a withdrawal more than four months ago. Unfortunately, he has not received his winnings yet. We rejected the complaint because the player didn't respond to our messages and questions.

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Translation

Ladies and Gentlemen


I hereby officially complain to the Casino Scatterhall.

I've been waiting for my payout (Noda) for almost 4 months now.

I've written so many emails to Finance@scatterhall.com and never gotten a reply.

The support sends automatically generated emails and says we will forward your case.

You could just send me my money via another payment method.

I also contacted Noda and they said that Scatterhall may not be able to pay out through Noda for a very long time.


I hereby request my payout from Scatterhall.com.

Automatic translation:
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Dear mariusbarthel97,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

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Dear mariusbarthel97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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