Scatterhall Casino - Player's deposits are withheld.

Deposited SEK 2000 on scatterhall.com could not play as they said they were not available in my area. So thought of taking out the ones I put in did kyc and after that nothing has happened. Tried with support but they can't do anything. Just send copypast on a text that you should email finance@scatterhall.com done it 3 times with no reply.

Dear PiinkY,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Scatterhall Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you have requested a refund of the deposited funds, or if the casino indicated they will be returning your deposit? Has the casino contacted you at all? When exactly did you open an account in the casino and when did you deposit?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have requested that they pay back my money. It's not something I won but my own money I deposited on their site. It just says pending on my withdrawal. And nothing has happened since. Have contacted the support on several occasions and nothing gets better from it. Just get the same answer. A copy past message that does not lead to anything. Be a member 2023-05-25 on their website. And the deposit was made at the time the account was created. Discourage everyone from playing on their website as there seem to be a lot of people who don't get their money and as the support doesn't help anything either, it's hopeless if you end up in this position.

This is the answer you get every time you send to their live support and it is always Nina who answers.

Thank you very much, PiinkY, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you PiinkY for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why the player unable to withdrawal and if we can do anything to help.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter