The player from Germany is criticizing the promotional offer and its rules. We rejected the complaint because the player didn't respond to our messages and questions.
SapphireBet Casino - Player is disappointed with bonus policy.
Amount: €607
SapphireBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day! I'm haunted by bad luck. I paid 100 at sapphirebet and then had 200, then everything implemented. Payed attention to every detail. After 3 days I had € 707 in the account. Some time later it was only 100. Amazed, contacted the support, who then told me you can only win a maximum of 100 euros from this bonus. Then why did I get the bonus? I urgently need help .... Strange, I found the casino at Casino guru and thought it was good.
Automatic translation:
Public
Public
3 years ago
Dear jablonski1911,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have your bonus winnings been paid out already?
Additionally, please attach all the relevant communication between you and the casino.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
