The player from Germany is criticizing the promotional offer and its rules. We rejected the complaint because the player didn't respond to our messages and questions.
SapphireBet Casino - Player is disappointed with bonus policy.
Amount: €607
SapphireBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day! I'm haunted by bad luck. I paid 100 at sapphirebet and then had 200, then everything implemented. Payed attention to every detail. After 3 days I had € 707 in the account. Some time later it was only 100. Amazed, contacted the support, who then told me you can only win a maximum of 100 euros from this bonus. Then why did I get the bonus? I urgently need help .... Strange, I found the casino at Casino guru and thought it was good.
Automatic translation:
Public
Public
3 years ago
Dear jablonski1911,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have your bonus winnings been paid out already?
Additionally, please attach all the relevant communication between you and the casino.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Please disable your AdBlock