SapphireBet Casino Review

The player from Brazil, who hadn't utilized any bonuses, faced issues with verifying his phone number for transferring funds. He described the process as slow and claimed the casino had not responded to his emails. The casino had asked the player to send a photo with his old and new number for verification, but he didn't receive any response. Frustrated, the player decided not to pursue the matter further and left the winnings to the casino. Consequently, we had to reject the complaint as per the player's request.

The player from Austria had reported an issue of not being able to withdraw his winnings due to the casino's delay in reviewing his documents. The Complaints Team contacted the casino and found out that the casino had been waiting for a selfie from the player, but that there was also a problem with receiving the user's emails due to the email domain he used. The player had sent the selfie from a different email, which was successful. After several attempts and with the help of the Complaints Team, the player's documents were finally verified and he was able to make a withdrawal.

The player from Argentina had deposited using Astropay and had wanted to withdraw through cryptocurrencies. However, the casino had mandated that withdrawals could only be done using the deposit method. The player had been searching for a resolution as withdrawal was not possible through Astropay. We had reached out to the player for more information and extended the time frame of the complaint. However, the player had explicitly requested to reject the complaint and indicated that he no longer required assistance. Consequently, we had rejected the complaint.

The player from Mexico had reported repeated failed withdrawal attempts, vague responses from the live chat, and account closure without explanation after he had criticized the casino. He had claimed to have successfully verified his account and played only blackjack without using any bonus. We had asked the player to confirm the casino's claim that he had played his balance down to zero and requested self-exclusion, but received no response. Consequently, we had to reject the complaint due to lack of cooperation from the player.

The player claimed to have deposited 21.000 INR to their account at SapphireBet Casino, however, the money wasn't credited. Based on the player's words, support informed them about working on the problem, though it seemed to remain without any progress. The casino didn't react to the complaint, so it was closed as unresolved.

The player's verification is delayed for over 2 weeks. The casino reacted to the complaint and confirmed that the verification was completed but we haven't received any response from the player after that, so we were forced to reject the complaint.