Dear Jarski88,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or inconvenience caused.
To clarify, if free spins are granted as a bonus without a deposit, the maximum cash-out from winnings is indeed €100. However, when free spins are awarded as part of a deposit bonus with a deposit bonus code, the maximum cash-out limit is €300. Based on your description, it seems the free spins you received were credited without a deposit bonus code, which is why the €100 cash-out limit applied in this case.
We understand how this might be disappointing, and we regret any misunderstanding regarding the bonus terms. We are committed to ensuring transparency and fairness, and your feedback will help us improve how we communicate these details moving forward.
If you have any further questions or concerns, please don’t hesitate to contact our support team. We value your experience and appreciate your understanding.
Kind regards,
Run4Win Team
Dear Jarski88,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or inconvenience caused.
To clarify, if free spins are granted as a bonus without a deposit, the maximum cash-out from winnings is indeed €100. However, when free spins are awarded as part of a deposit bonus with a deposit bonus code, the maximum cash-out limit is €300. Based on your description, it seems the free spins you received were credited without a deposit bonus code, which is why the €100 cash-out limit applied in this case.
We understand how this might be disappointing, and we regret any misunderstanding regarding the bonus terms. We are committed to ensuring transparency and fairness, and your feedback will help us improve how we communicate these details moving forward.
If you have any further questions or concerns, please don’t hesitate to contact our support team. We value your experience and appreciate your understanding.
Kind regards,
Run4Win Team