Royspins Casino - Player's withdrawal is delayed due to the account verification process.

Hello...

Everything had been going superbly until now. I've already verified my identity, made multiple withdrawals and received the money very quickly.

However, things changed today! I received an email asking for a bank statement which I provided. Today, I submitted several documents, all of which were rejected.

I later learned through live chat that they want a current bank statement. However, this is not possible as my bank only generates these at the end of the month. They don't accept my November bank statement!

I've requested that they send me the remaining 2000, since I need it. I can't wait until the end of the month!

I hope you can help me.

Dear DaGhost,

Thank you for submitting your complaint. I am sorry to hear about the issue you are facing with Royspins Casino. To better understand your situation, could you please answer a few questions for me?

Have you discussed the matter of the bank statement being available at the end of the month with the casino? Additionally, has the casino provided you with any alternative options for checking your transactions for December?

Could you please specify what types of games you played?

Please forward any relevant communication between you and customer support regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, the payout has been completed! They came to meet me! And have paid out this time.

No, there is no alternative, I also offered a screenshot and sent the account statement from November! It's a shame with a casino like this. I understand that people want to see the deposits that were made in the casino, I sent several screenshots and still didn't accept them

Best regards

Do I understand correctly that the casino paid you out despite you were not able to provide them with the most recent bank statement?

Is there anything else I can assist you with, or may we close the case as resolved? Please let me know.

Dear DaGhost,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.