Royspins Casino - Player's account has been blocked and deposit funds are withheld.

Good day! These scammers have blocked my account and won't even return my deposits! I made a $200 deposit! I didn't take any bonuses! I played slot games and made sports bets! Esteemed casino gurus, please help me recover my personal deposits! The casino does not have the right to steal personal funds from its clients!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• How much was your active balance when your account was blocked?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.



I registered with them on the site about a month ago. The account has been successfully verified. The balance was $213, of which $200 is my personal funds, my deposit. There are no messages.

Good day everyone, 

Additional information about the case has been sent to petronela.k@casino.guru. 

Best regards,

RoySpins Team

It's good that you sent the information!!! But where are my personal funds??? What right do you have to steal my money from me??? CUSTOMER DEPOSITS ARE NOT YOUR PROPERTY!!!!

Thank you very much, Royspins Casino Team, for your email and assistance.

Dear xray200,

It appears that the problem is solely related to sports betting. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

That is??? If you close this complaint as unfounded, you justify the theft of my own funds! I am not asking you to pay me the winnings! I only want my own deposit back!!! And if you close the complaint, the assessment of these fraudsters will not change and other clients will not see that they are stealing deposits!

Thank you, xray200, for your response. Unfortunately, since it has been clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint.

I sincerely wish I could have provided more assistance, but regrettably, we are unable to determine if you are entitled to your winnings or any refunds.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns.

Meanwhile, I'm forced to reject your complaint at this time.