A few months ago, I closed my Royspins account due to a gambling addiction. Unfortunately, I was able to create a new account using the same details and KYC verification documents (ID, proof of address, etc.). Recently, I deposited approximately 350 euros into this new account, with my last deposit of 200 euros made on July 31, 2024. I managed to win 350 euros, but when I attempted to withdraw my winnings, I encountered an issue with my email address containing a typographical error.
Upon contacting support, I was informed that my account was flagged for being a duplicate. Consequently, my account was blocked, my winnings confiscated, and I was told I would only receive a refund of my last deposit of 50 euros. I have since received this 50-euro refund, for which I am grateful. However, I believe I should also be refunded the 200 euros deposited on July 31, 2024.
While I acknowledge my mistake in creating a duplicate account and have learned from it, I believe that any deposits made should be refunded as they would have been lost due to the duplicate account status. Additionally, considering the importance of monitoring and supporting individuals with gambling addictions, I kindly request that you consider refunding the 200 euros deposited on July 31, 2024.
I am not asking for the full amount of 350 euros but only the deposits made on the specified date. I am currently facing financial difficulties, and your understanding and assistance in this matter would be greatly appreciated.
Thank you for your time and consideration.
A few months ago, I closed my Royspins account due to a gambling addiction. Unfortunately, I was able to create a new account using the same details and KYC verification documents (ID, proof of address, etc.). Recently, I deposited approximately 350 euros into this new account, with my last deposit of 200 euros made on July 31, 2024. I managed to win 350 euros, but when I attempted to withdraw my winnings, I encountered an issue with my email address containing a typographical error.
Upon contacting support, I was informed that my account was flagged for being a duplicate. Consequently, my account was blocked, my winnings confiscated, and I was told I would only receive a refund of my last deposit of 50 euros. I have since received this 50-euro refund, for which I am grateful. However, I believe I should also be refunded the 200 euros deposited on July 31, 2024.
While I acknowledge my mistake in creating a duplicate account and have learned from it, I believe that any deposits made should be refunded as they would have been lost due to the duplicate account status. Additionally, considering the importance of monitoring and supporting individuals with gambling addictions, I kindly request that you consider refunding the 200 euros deposited on July 31, 2024.
I am not asking for the full amount of 350 euros but only the deposits made on the specified date. I am currently facing financial difficulties, and your understanding and assistance in this matter would be greatly appreciated.
Thank you for your time and consideration.