The player from Australia had reported a delay in his latest withdrawal from an online casino. Despite the status having shown 'completed', the casino had indicated a 3-5 day waiting period, which was unusual as the player typically received winnings within 24 hours. After we had asked for more details and reassured him that such delays could occur, the player confirmed that he had received his payment. Consequently, we had marked the complaint as 'resolved'.
Royal Reels Casino - Player’s withdrawal is delayed.
Amount: A$2,900
Royal Reels Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Never had a problem with this casino before, always got the cash within 24 hours. But this time it has been delayed and saying it could take 3-5 days, but the withdrawal says completed. Always been a great casino never had any problem until the other day.
Public
Public
3 months ago
Dear Raymondhill,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Raymondhill, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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