Royal Reels Casino - Player's withdrawal delayed and deposited amount pending.

I made a withdrawal on the 12/01/24 it says complete on there player transaction history but I haven't received any money.

The on the 13/01/24 I deposited 180 that is still pending but has come out of my account

Dear Blakebrittle32,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please screenshots of both transactions as they appear in your casino transaction history?
• Have you contacted casino support regarding these issues? With what result?
• Was your account previously verified and have you previously made a successful withdrawal from the casino?

Please understand we consider a certain delay acceptable when it comes to processing payouts from the casino and deposits to the casino and won't intervene prior 14-day delay when it comes to withdrawals and 30 days when it comes to deposits.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Blakebrittle32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.