The player from Australia had reported that his money and winnings had vanished from his account while he was playing blackjack at Royal Reels. Despite promises from live support for a manual transfer, the issue had remained unresolved. However, the player later confirmed that the issue had been a misunderstanding and had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.
Royal Reels Casino - Player's winnings confiscated.
Amount: A$88
Royal Reels Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Royal Reels Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Playing blackjack with progmatic provider Money bet along with the winnings on a winning hand just disapered from account balance spoke to support and while doing so lost more money from account with a bet that was unplayable and took the bet amount anyway live support said i would have the funds manually transferred into my account within 24 hours and to speak with my casino royal reels which I tried 3 days no reply via email and live chat then a email finally returned which seems automated I've tried 3 more times to get same automated usless reply email and still not a cent returned is plain and simple theft
Public
Public
10 months ago
Dear tnflippy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While we wait for the casino to investigate, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
- Meanwhile, could you please specify the exact dates and times of the incidents?
- Are those bets visible inside your game history?
You forwarded the relevant communication already, but please send any further emails along with your game history to petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.
Best regards,
Petronela
Public
Public
10 months ago
Has been resolved was a misunderstanding and has been sorted I would like to remove my complaint and bad review please
Public
Public
10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tnflippy, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: You have the option to delete or modify your user review on your end. If you encounter any challenges with this process, feel free to reach out to me at petronela.k@casino.guru.
