Royal Reels Casino - Player's deposit not reflected in casino account.

The website had removed PAYID as an option of depositing funds so I opted to use the Card option, a option I have used numerous times in the past with no problems before.

I completed a deposit of $100 AUD. The deposit process was as normal and cleared from my account instantly but did not credit into my royal reels account.

it has been 10 days since my withdrawal cleared, royal reels support have told me different information each time I reach out to them. They had advised me that after 5 days if the payment hasn’t changed on my royal reels account that it will be refunded back to my card.

it has since been 14 days since deposit and nothing has changed.

Dear gottemlmao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or refunded to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear gottemlmao,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.