The player from Australia had deposited $100 AUD into Royal Reels using the card option. The deposit had cleared from his bank account, but had not been credited to his Royal Reels account for several days, despite several inquiries to support. We had suggested he contact his payment provider to investigate the issue as it could have taken approximately one month to resolve. We had cautioned against depositing any more funds until the issue was resolved. Despite extending the response deadline, the player did not respond, leading us to reject the complaint due to lack of further information.
Royal Reels Casino - Player's deposit not reflected in casino account.
Amount: A$100
Royal Reels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
The website had removed PAYID as an option of depositing funds so I opted to use the Card option, a option I have used numerous times in the past with no problems before.
I completed a deposit of $100 AUD. The deposit process was as normal and cleared from my account instantly but did not credit into my royal reels account.
it has been 10 days since my withdrawal cleared, royal reels support have told me different information each time I reach out to them. They had advised me that after 5 days if the payment hasn’t changed on my royal reels account that it will be refunded back to my card.
it has since been 14 days since deposit and nothing has changed.
Public
Public
1 year ago
Dear gottemlmao,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or refunded to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
