Royal Reels Casino - Player’s deposit is not credited.

I pay id 20 dollars and they haven't credited it to my account. I have ask them to fix numerous times.

Dear Smirk933, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I have already complained to my bank but they can not do much because its not a credit card charge it's a pay id payment with Osko.. the casino definitely has the money.. are you saying royal reels aren't happy to fix it in anyway and I have lost my money

The screenshot you sent us shows a $30 deposit pending in your deposit history. Could you please send me the payslip for $30? Has this amount been credited to your casino account yet?

Dear Smirk933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.