Royal Reels Casino - Player's account has been closed after a big win.

I have been playing royal reels for a while now and have made many deposits and a few withdrawals, I won a 30k Max win today and now all of a sudden my account has been banned all the money taken apparently due to chargeback or something? This is impossible I used the same bank account to transfer every single time and it is my account all done with 2fa never a single chargeback or anything. How is it ok to take all my deposits but as soon as I have a big win now I'm banned , I have not broken any terms and won the money fair and square.

I would like proof of any t&c breaches as this is completely unacceptable and is essentially scamming, I have been given absolutely no evidence and or information about how or why my account and money have been removed.

It won't let me attach photos but I can forward you all in an email

Dear belmontbombers1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino specify which deposits were charged back and when?
• Have you accumulated your winnings with the help of a bonus?
• Please share any supporting evidence in the form of screenshots here or send the information to my email at tomas@casino.guru
• Include any responses from the casino as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear belmontbombers1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email.

Could you please advise whether you reported to your bank any unauthorized transactions in the recent past?

Have you contacted your bank and asked whether there were any refunds issued from its side on your behalf?

Dear belmontbombers1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.