HomeComplaintsRoyal Reels Casino - Player's account has been closed after a big win.

Royal Reels Casino - Player's account has been closed after a big win.

Amount: A$29,828

Royal Reels Casino
Safety Index:High
Submitted: 30 Oct 2024
Case opened Current status

Waiting for player to reply

0d 1h 36m 55s

Case summary

1 week ago

The player from Australia has their account banned after winning a 30k Max win despite using the same bank account for deposits and withdrawals. They claim there have been no chargebacks or breaches of terms and seek proof for the account closure and confiscation of their winnings.

Public
Public
3 weeks ago

I have been playing royal reels for a while now and have made many deposits and a few withdrawals, I won a 30k Max win today and now all of a sudden my account has been banned all the money taken apparently due to chargeback or something? This is impossible I used the same bank account to transfer every single time and it is my account all done with 2fa never a single chargeback or anything. How is it ok to take all my deposits but as soon as I have a big win now I'm banned , I have not broken any terms and won the money fair and square.

I would like proof of any t&c breaches as this is completely unacceptable and is essentially scamming, I have been given absolutely no evidence and or information about how or why my account and money have been removed.


It won't let me attach photos but I can forward you all in an email

Public
Public
3 weeks ago

Dear belmontbombers1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Did the casino specify which deposits were charged back and when?
  • Have you accumulated your winnings with the help of a bonus?
  • Please share any supporting evidence in the form of screenshots here or send the information to my email at tomas@casino.guru
  • Include any responses from the casino as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
2 weeks ago

Dear belmontbombers1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Private
Private
1 week ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 week ago

Thanks for your email.

Could you please advise whether you reported to your bank any unauthorized transactions in the recent past?

Have you contacted your bank and asked whether there were any refunds issued from its side on your behalf?

belmontbombers1 has 0d 1h 36m 55s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news