The player from South Africa encountered an issue with a withdrawal request of $110. Instead, only $15 was received with her transaction history showing that $95 was withdrawn by a manager. The player is unsure why the manager would withdraw her winnings.
Royal Ace Casino - Player's winnings were partially paid.
Amount: $110
Royal Ace Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 2h 9m 26s
Case summary
4 days ago
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3 weeks ago
I have played through free bonus and and won $100 after wagering, I was asked to deposit $10 via Litecoin in order to withdraw and I did so. Then I made a withdrawal request of $110 but I only received $15 and when I check transaction history it states manager withdrawal of $95 and $15 withdrawal was made to me. I don't understand as to why would the manager withdraw my winnings?
my email address is Roro******@gmail.com
Name: R**** M***. 
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2 weeks ago
Hello roro2010mahlaba,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Ace Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim before you deposited? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 week ago
Hello roro2010mahlaba,
Is there any communication between you and the casino regarding this issue which you can forward to nikolas.b@casino.guru?
Casino Guru is examining the case
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