The player from Germany had made a deposit of 200€ at Rooster Bet using a Visa credit card. The casino had rejected the deposit, but the amount had been deducted from the player's bank account. The casino's live chat support had assured him that the money would be refunded within 5 days. After some delay, the player confirmed that the deposit had been received by the casino, albeit 6 days late. With the issue resolved, we had closed the complaint.
Rooster Bet Casino - Player's deposit got rejected.
Amount: €200
Rooster Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello,
I made my first deposit at Rooster Bet two days ago using my credit card (Visa) for 200€
The money was immediately debited from my bank account (deposit receipts are attached)
However, the casino rejected the deposit.. Initially, I was told in live chat support that it would be automatically refunded in 5 days..
I've heard similar stories from other casinos, and the money never simply came back.
I was also told that it was not possible for them to add the balance as they have not received the money???
So who else has received my money??
For instance, at Bitstarz I had the same issue but strangely they were able to add the balance?
My question is, can you somehow help me?
Best Regards,
Automatic translation:
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8 months ago
Dear Freud,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- If you wish to forward any relevant communication while we wait for the casino to investigate, my email address is petronela.k@casino.guru.
- Have you contacted your bank already? Ideally, they should be part of the investigation too.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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8 months ago
Translation
Hello Petronela,
many thanks for the answer.
I'm currently waiting to hear back from my bank or, ideally, from the casino itself
I'll let you know if there's any news.
Lg
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8 months ago
Translation
Good day
The deposit of 200 euros has now been received by the casino
It's 6 days late but at least I'm no longer in trouble about it
This case can now be closed
Automatic translation:
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Freud, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
