The player from Norway deposited 100 euro, activated the welcome package, won 3150 euros, verified his account, and attempted a withdrawal. Despite following all the rules, his account was closed after six days of waiting for withdrawal with no closure reason from the casino. The casino responded and stated that they had requested payment details from the player so that they could send them their winnings, not just the deposit. The casino requested details for a different payment method in order to process the withdrawal. The player provided the information and when it was confirmed that the funds had been received, the complaint was closed as 'resolved'.