Dear Fistaisda,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly there wasn't any gaming activity on your player's account whatsoever?
- Do I understand correctly this was your first deposit in the casino?
- Could you please share your communication with the casino in which the casino justifies its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Fistaisda,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly there wasn't any gaming activity on your player's account whatsoever?
- Do I understand correctly this was your first deposit in the casino?
- Could you please share your communication with the casino in which the casino justifies its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas