HomeComplaintsRooster Bet Casino - Player's account is closed after deposit.

Rooster Bet Casino - Player's account is closed after deposit.

Amount: €150

Rooster Bet Casino
Safety Index:Above average
Submitted: 14 Oct 2024 | Case closed : 07 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Austria had made a deposit of 150 EUR but had their account blocked immediately afterward. Despite sending around 50 emails, he only received vague responses regarding his situation. The complaint was rejected due to the player's lack of response to follow-up inquiries from the Complaints Team, which prevented further investigation into the issue.

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1 month ago
Translation

These scammers received a deposit of 150 EUR from me and immediately blocked my account. I've sent about 50 emails and only receive vague responses. Please help.

Automatic translation:
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1 month ago

Dear Fistaisda,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Do I understand correctly there wasn't any gaming activity on your player's account whatsoever?
  • Do I understand correctly this was your first deposit in the casino?
  • Could you please share your communication with the casino in which the casino justifies its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 month ago
Translation

First deposit and no activity. Sent at least 50 emails

Automatic translation:
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1 month ago

Thanks for your reply.

Have you already received the refund from the casino?

Please let me know. about any news.

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3 weeks ago

Dear Fistaisda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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