The player from Austria made a deposit of 150 EUR but had their account blocked immediately after. Despite sending around 50 emails, he only receives vague responses regarding his situation.
Rooster Bet Casino - Player's account is closed after deposit.
Amount: €150
Rooster Bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
3d 17h 32m 51s
Case summary
3 days ago
Public
Public
2 weeks ago
Translation
These scammers received a deposit of 150 EUR from me and immediately blocked my account. I've sent about 50 emails and only receive vague responses. Please help.
Automatic translation:
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2 weeks ago
Dear Fistaisda,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly there wasn't any gaming activity on your player's account whatsoever?
- Do I understand correctly this was your first deposit in the casino?
- Could you please share your communication with the casino in which the casino justifies its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
2 weeks ago
Translation
First deposit and no activity. Sent at least 50 emails
Automatic translation:
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1 week ago
Thanks for your reply.
Have you already received the refund from the casino?
Please let me know. about any news.
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3 days ago
Dear Fistaisda,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Fistaisda has 3d 17h 32m 51s to reply
