The player from Germany had deposited 79 Euros via bank transfer to Rooli casino on 31st January. After the deposit, his account had been blocked. Despite multiple requests for a refund and the submission of necessary documents, the player had not received his money back after 1.5 months. The player wasn't asked to complete any KYC process. This had been his third deposit at the casino. We had requested evidence of the withheld deposit and contacted Rooli Casino for their response. However, the casino did not respond within the given timeframe. As a result, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Curaçao Antillephone N.V. for further assistance.