The player from Finland had his account closed by the casino administration a day after he deposited 21€. He had requested a refund, believing he wouldn't receive his winnings. However, the player decided to withdraw his complaint and requested its closure. Consequently, we had rejected the complaint as per the player's explicit request.
Rooli Casino - Player’s account was closed after depositing funds.
Amount: €21
Rooli Casino
Safety Index:Above averageSafety Index
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7.5
Rooli Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Deposited 21€, the next day DAMA admin had closed my account.
Im asking for a refund, because i wouldnt have received my winnings any ways.
Public
Public
7 months ago
Dear laka44,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation from the casino for why your account was closed?
Could you please specify if you played with the deposited money?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
