Rooli Casino - Player’s account has been closed and withdrawal is pending.

Hello

I have held an account with Rooli since at least September of this year. My account is fully verified and I have submitted all KYC documents requested. On 30th of October I deposited 0.150768 ethereum for a 50% matched bonus, and I was fortunate enough to complete the wagering requirement and made a withdrawal request of 0.34817 Ethereum.

My withdrawal has remained pending. I have contacted the website several times, and the only response I have received is that the withdrawal is with the processing department.

Today I have discovered that the website has now disabled my account and they are not responding to my emails. I would be grateful to casinoguru with assistance in resolving the matter.

Dear waikika,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooli Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas

the balance was accumulated via slot games. Prior to wagering I checked that the games I played were games that were eligible for the bonus - they were.

i shall forward you the email chains of Rooli casino

thank you