Hello
I have held an account with Rooli since at least September of this year. My account is fully verified and I have submitted all KYC documents requested. On 30th of October I deposited 0.150768 ethereum for a 50% matched bonus, and I was fortunate enough to complete the wagering requirement and made a withdrawal request of 0.34817 Ethereum.
My withdrawal has remained pending. I have contacted the website several times, and the only response I have received is that the withdrawal is with the processing department.
Today I have discovered that the website has now disabled my account and they are not responding to my emails. I would be grateful to casinoguru with assistance in resolving the matter.
Hello
I have held an account with Rooli since at least September of this year. My account is fully verified and I have submitted all KYC documents requested. On 30th of October I deposited 0.150768 ethereum for a 50% matched bonus, and I was fortunate enough to complete the wagering requirement and made a withdrawal request of 0.34817 Ethereum.
My withdrawal has remained pending. I have contacted the website several times, and the only response I have received is that the withdrawal is with the processing department.
Today I have discovered that the website has now disabled my account and they are not responding to my emails. I would be grateful to casinoguru with assistance in resolving the matter.