Rooli Casino - Delay in player's winnings payout.

Hallo, ich werde seit Wochen vertröstet und bekomme mein Held nicht aus gezahlt. Ich habe schon sooft den Support angefragt, aber ich solle immer Geduld haben. Meine Verifizierung war abgeschlossen, trotz allem bekomme ich meine Auszahlung nicht. Brauche echt Hilfe

Dear Michi1540099,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hallo und ich freue mich, das ich Hilfe bekomme. Ich warte seit dem 1.4 auf meine Auszahlung, werde immer vertröstet und soll Gedulden. Es sind jetzt 1320 Eu offen und nichts passiert, frage den Support alle 2 Tage nach meiner Auszahlung, aber immer das gleiche, ich solle Geduld haben, dachte es wäre ein schönes Casino

Habe von allen einen Screenshot gemacht, die Verifizierung ging schnell.

Thank you very much, Michi1540099, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Michi1540099, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Rooli Casino representative to join this conversation. 

Dear Rooli Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hallo, ich habe mein Geld erhalten.

Ihr seid ein tolles Team, vielen lieben Dank

Thank you, Michi1540099, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.