RollXO Casino - Player faces issue with profile deletion.

When I click on the bin icon to delete my saved profile, there's an error that says unable to delete saved profile.

The chat support team have said the manager can fix this so email them. I emailed through and the manager said the exact same thing as the chat team and that they can't delete saved profiles. I deposited $50 by accident when trying to delete my saved profile because I was trying to figure out ways to delete the card details.

Dear Nauticalstar666,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue withRollXO Casino. I’m afraid I will need more information regarding your problem.

• Please could you elaborate? 
• Do you intend to play in the casino?
• Have you requested a refund from casino support?
• Kindly provide screenshots to explain and support your case.
• Alternatively, send the information to my email at tomas@casino.guru

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear Nauticalstar666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.