Rollino Casino - Player’s winnings have been confiscated.

They sent me a email today that they found signs of me using a strategy to play through their bonus and deleted all of my balance of 3600€. What the....???? I simply used their bonus with my latest deposit and over the last week I wagered it completely through. I played completely normal..... The only thing I did was when I won big my balance was 6500€ but according to their T&C max allowed cashout with the bonus was 5000€ so I reduced the betting size like anyone would do. I still risked way too much as I ended with 3600€ but that doesn't matter now anyways as they deleted all of it.... I can't believe it it's ridiculous! Accusing me of using some kind of strategy when I am just playing. I send you a Screenshot of their email. They say their decision is final and will not be changed. Please help again CasinoGuru😅

Hello luggef3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use?
• Did the casino specify what strategy were you using?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

My account is fully verified since September 2. I have made multiple deposits and successful withdrawal s since then.

It was a match bonus where I deposited and received a bonus of about 1000€ but hat to wager it to cash out. Max win was stated at 5x bonus amount.

No, they are not going into detail. I can only assume that it has to do with me changing bet size. But that was no strategy and just logical.

Hello luggef3,

Would it be possible to forward your full betting history from the dates the bonus was active?

Please forward it to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick