Rollino Casino - Player's deposits not reflected in casino account.

I have deposited $300 in 3 x $100 seperate deposits with Rollino casino and they have not deposited the funds. I have contacted the payment gateway and they have confirmed they have received payment and it’s been successful. It’s been removed from my credit. Hey Rollino has not applied the deposits to my account.

it has been over 9 hours since the initial deposit.

Dear Esykes,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if they were your first deposits in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Esykes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We have reviewed your account and would like to confirm that we have seen the funds you deposited on the 29th. The funds reached us on the 30th, as the approval was up to your payment provider, and we are unable to expedite this process from our end.

If you have any questions or require further clarification regarding this matter, please do not hesitate to contact us. Our support team is here to assist you.

Thank you for your understanding, and we look forward to your continued enjoyment of our platform.

Thank you, Rollino Casino team, for your assistance.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.