Rollino Casino - Player’s bonus not credited.

False advertisement.

Received email bonus (150%). Activated the code. Deposited and didnt credit me the bonus. When I communicated with chat they told me excuses. I have all the conversation.

Dear orestios1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked the casino to credit you any alternative bonus instead? Have you started playing your deposited balance?
• Could you please share which bonus promotion the complaint is about?
• Share screenshots with the promotion and associated rules here, and if you received the promotion via email, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you asked the casino to credit you with an alternative bonus? Have you started playing your balance?

No, I didn't ask for another bonus because I already know their answer from my friend's experience. In other words, the casino staff says that it has no authority to credit the bonus and it is done automatically and exclusively during the deposit, choosing the corresponding available bonus from the list.

I have already played the money, but this does not prevent the bonus from being credited.

Could you please share which bonus offer the complaint is about?

I am attaching screenshots

I have deleted the email because I delete the mail every day due to many advertisements. I took the screenshot to communicate with the chat otherwise I wouldn't have this either. I did not imagine that I will fall I will have a problem with the casino because of its reputation.

Thanks for the detailed explanation.

Since you played the deposit money associated with the bonus, it's often technically impossible to credit any bonus in most cases.

If you're unable to activate some type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

If you can't do anything more, please close the matter and I sincerely ask that my complaint and my evaluation be in public view so that another potential victim like me is spared. Thanks.

Dear orestios1,

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.