The player from Greece had his account blocked, and he had not received the initial deposit back. The Complaints Team reviewed the situation but determined that the issue was related to sports betting and lacked sufficient insight for resolution. Consequently, the complaint was rejected.
Rollino Casino - Player’s account has been closed.
Amount: €550
Rollino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Rollino Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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Public
7 months ago
Translation
This casino closed my account even though I had fully verified my identity and they are not returning my initial deposit. The reason given was that I was betting on games with odds drops, which they considered illegal.
Automatic translation:
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7 months ago
Dear philiposr21,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
Please forward me the email you received after your account was blocked at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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7 months ago
Thank you for your email.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, which is most likely related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
