The player from Germany has requested a withdrawal two days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Rolling Slots Casino - Player’s withdrawal has been delayed.
Amount: €469
Rolling Slots Casino
Safety Index:Very highSafety Index
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9.0
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have already made several deposits and finally got a payout. The payout by bank transfer only works from a value of 100€.
Now I have already verified my account and received the email that the casino has the right to process a withdrawal for up to 24 hours according to their own terms and conditions. My first withdrawal was 5 days ago and I canceled it and won some more, but now I've been waiting for the new withdrawal to be approved for almost 3 days. Unfortunately I don't get any more answers to my mails and I don't think that will work either. It's really a pity, because I've also invested a lot and because the casino insists so much on your terms and conditions. Unfortunately, those responsible also disregard these. On the subject of 24 hours. THE CASINO WANTS YOUR DATA AND YOUR MONEY.
I AM ABSOLUTELY DISAPPOINTED AND WOULD HAVE CONTINUED USING THE CASINO UNDER NORMAL CONDITIONS BUT THIS IS JUST TOO DISAPPOINTING!!!
Automatic translation:
Public
Public
2 years ago
Dear Nutzer556677,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Dear Nutzer556677,
Have there been any developments since our last conversation, please?
