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I have already made several deposits and finally got a payout. The payout by bank transfer only works from a value of 100€.

Now I have already verified my account and received the email that the casino has the right to process a withdrawal for up to 24 hours according to their own terms and conditions. My first withdrawal was 5 days ago and I canceled it and won some more, but now I've been waiting for the new withdrawal to be approved for almost 3 days. Unfortunately I don't get any more answers to my mails and I don't think that will work either. It's really a pity, because I've also invested a lot and because the casino insists so much on your terms and conditions. Unfortunately, those responsible also disregard these. On the subject of 24 hours. THE CASINO WANTS YOUR DATA AND YOUR MONEY.

I AM ABSOLUTELY DISAPPOINTED AND WOULD HAVE CONTINUED USING THE CASINO UNDER NORMAL CONDITIONS BUT THIS IS JUST TOO DISAPPOINTING!!!

Ich habe schon mehrere Einzahlungen getätigt und kam nun endlich mal zu einer Auszahlung. Die Auszahlung per Banküberweisung funktioniert aber auch erst ab einem Wert von 100€.

Nun habe ich schon meinen Account verifiziert und habe die E-Mail erhalten, dass das Casino laut eigener AGB das Recht hat, eine Auszahlung für bis zu 24 Stunden zu bearbeiten. Meine Erste Auszahlung fand vor 5 Tagen statt und ich habe diese storniert und noch mehr gewonnen, aber nun warte ich schon seit fast 3 Tagen auf die Genehmigung der neuen Auszahlung. Leider erhalte ich auch keine Antwort mehr auf meine Mails und ich denke auch nicht, dass das klappen wird. Eigentlich sehr schade, weil ich ja auch viel investiert habe und weil das Casino so sehr auf Ihre AGBs pocht. Leider missachten die Verantwortlichen diese auch. Das zum Thema 24 Stunden. DAS CASINO MÖCHTE EURE DATEN HABEN UND EUER GELD.

ICH BIN ABSOLUT ENTTÄUSCHT UND HÄTTE UNTER NORMALEN BEDINGUNGEN DAS CASINO WEITER BENUTZT, ABER DAS IST EINFACH ZU ENTTÄUSCHEND.!!!

Dear Nutzer556677,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Nutzer556677,

Have there been any developments since our last conversation, please? 

Dear Nutzer556677,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.