Rolling Slots Casino - Player’s KYC verification is delayed.

KYC is impossible!

I have already uploaded 10 documents, including my driver's license, a selfie, the Paysafecard main page with my address—everything was fine. Now you want my crypto wallet with "personal data," which is impossible. This is exactly why crypto was invented: for anonymity.

Well, it seems you don't have any issues accepting deposits.

Before you say, "KYC" is something every casino requires, dear Rolling Slots team, yes, they do. But they are satisfied after address proof and ID verification—they don't keep digging until it becomes impossible!

Regards,

Dear platti1995, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

I have checked the casino's Terms and Conditions, and this is what I found:

When verifying your account you must provide the following documents:

- copy of your passport or driver’s license in color with valid expiration date;

- copy of the credit/debit card in a color that was used to replenish the balance (both sides). It is necessary to hide the middle 8 digits of the card and the CVV code

- screenshot of your bank account with the following information:

- Bank account number / IBAN

- Bank ID / BIC

- full address of the recipient party (zip code, street, city, country)

- screenshot of your electronic wallet, that was used to replenish the balance (with wallet number and personal data page)

- if necessary, your selfie with a passport or driver’s license in hand

- copy of the utility bill (not older than 3 months), which clearly shows the name and address of residence

- We may occasionally request additional information or details regarding any deposit made by you.

Could you please advise if your crypto wallet is the only document that has not been verified by the casino yet?

Have you contacted customer support asking which personal data should be visible on this proof of payment?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear platti1995,

We understand your frustration and apologize for any inconvenience caused. However, we would like to clarify that we have never requested documents related to your crypto wallet.

Currently, our team is awaiting confirmation of ownership for the Paysafecard account associated with the email jelly*********ung@gmail.com. This verification is a standard procedure to ensure the security and integrity of your account. An email requesting this document was sent to you on 2024-07-26.

We appreciate your patience and cooperation in this matter.

Best regards,

Rolling Slots Casino Representative

Dear platti1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.