The player from Germany reports that their deposit, which was withdrawn from their bank on Sunday, has gone missing. After contacting chat support and customer service via email, they have not received assistance.
Rolling Slots Casino - Player's deposit has gone missing.
Amount: €25
Rolling Slots Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
4d 6h 46m 47s
Case summary
3 days ago
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2 weeks ago
Translation
Hello,
Since Sunday, my deposit has gone missing. I asked the chat support, and they referred me to customer service via email. However, they are unable to assist me either. The money was directly withdrawn from my bank on Sunday. Could you possibly help me?
Thank you in advance.
Automatic translation:
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2 weeks ago
Dear palaondini,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 weeks ago
Translation
Hello Thomas,
I understand, thanks anyway. I guess I can't do much then. I don't think it would be a good idea to ask my bank why my money didn't arrive at the illegal casino.
I'll let you know if it still appears
Best regards�
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1 week ago
Translation
Hello,
It's me again. I wrote to the payment provider and they said that the money was forwarded to the casino on October 6th. The casino denies this. They reportedly notified the finance department several times but they say the money never arrived.
Answer
Reply to all
Forward
To:You
Sat, 12.10.2024 09:18
Hello Carmen,
Our job is to execute your order promptly via Mandato Direct Transfer on a website of your choice.
This was done by our payment system on 06-10-2024 (see screen), the amount is in the bank of the website operator.
We are sorry that we cannot help you here and ask you to contact the support of the casino / website operator directly.
Automatic translation:
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1 week ago
I fully understand your frustration, palaondini. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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3 days ago
Dear palaondini,
We received a message from the casino your deposit has been already received.
- Could you please confirm the reception of your funds?
- If there is anything else we might assist you with please let me know.
I'll await your reply.
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3 days ago
Dear palaondini,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
palaondini has 4d 6h 46m 47s to reply
