The player from Germany faced a problem with a recent deposit made via Mifinity—Cash to Code, which had not yet appeared in her casino account despite confirmation from Mifinity. She found the live chat unhelpful and believed the delay might have been a tactic used by the casino, as this was not her first experience with this method of deposit. The issue was resolved when she informed the Complaints Team that she had received her winnings. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.
Rolling Slots Casino - Player's deposit has been delayed.
Amount: €50
Rolling Slots Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Rolling Slots Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
About an hour ago, I deposited money using Mifinity--->Cash to Code. The transaction has already been confirmed by Mifinity, and the transfer to the casino has been acknowledged, but nothing has arrived in my player account. The live chat, which I find completely incompetent, said I have to wait 70 minutes, as sometimes it takes that long. I do not accept this because: 1. This is not my first deposit via Cash to Code, and my deposits have never taken this long. 2. This statement seems to be just a delay tactic by the casino. 3. Even after more than an hour, my money has not been credited. I am tired of waiting; my money has simply disappeared, and the live chat is not helping and just gives me excuses.
I can't add screenshots here as it constantly says "failed".
Automatic translation:
Public
Public
4 months ago
Dear Gehtdixhnixan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
4 months ago
The player informed us via email that she received her winnings.
Dear Gehtdixhnixan,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
