Rolling Slots Casino - Player’s account has been closed after requesting withdrawal.

I played in the casino normally until the moment I won and requested a withdrawal. At the same time I asked to get my winnings, the casino decided to close my account. After I contacted them, they said they sent me an email explaining the reasons. The email said I violated the casino's terms and conditions. How did I do that? I do not accept and do not agree with this decision made by rolling slots in my ignorance, and in fact I just requested a withdrawal. I think I have fallen victim to a scammer.

Hello Dinos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Can you please forward the e-mail from the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear Nick,

My account is fully verified since April 18, 2024. I used only real money in order to bet and i never accept any bonus. The last time i spoke with rolling slots was on June 27, and i asked them to explain me why i can't log in my account. I just send you an email with the details.

Regards,

Konstantinos

Hello Dinos,

Did you play casino games or sports betting?

Dear Nick,

I was playing only casino games.

Best regards,

Konstantinos N*****

Hello Dinos,

We have received further explanation from the casino regarding this complaint. However, as we need additional investigation, your complaint will be now forwarded to my colleague Jozef (jozef.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Dinos,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Dinos,

I was contacted by the casino team and presented with evidence of your fraudulent behavior. Based on this evidence, it appears that you did not play on your own but with the help of external factors which is not acceptable. Considering this information, I am forced to reject this complaint.

You have every right not to agree with my opinion. An alternative option is to file an official complaint with the licensing authority of the casino. 

Best regards, Jozef