The player from Germany has experienced a technical problem while playing. We’ve rejected this complaint in our system due to a lack of evidence.
Rolling Slots Casino - Player has experienced a technical glitch while playing.
Amount: €10
Rolling Slots Casino
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9.0
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I bought free spins on the game book of truth on April 23 for 16.80 euros, played a few rounds in the free spins and got an extension, suddenly the game kicks me out. Of course I got in touch with the casino directly and asked what that was supposed to be, on April 25th the first answer was that it could take up to 10 days for it to be clarified, that alone is already a mess, but it doesn't matter. Today I got the message that I got the prize the same evening, I would have won 26.80. But that's not true! I liked playing at these casinos and I also had a payout of over 1000 euros a few days ago, but they just can't cheat me out of my money, even if it wasn't much. I've now been blocked on this site.
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2 years ago
Dear Gerrit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
Additional comments from the player:
"I bought free spins at the online casino Rolling Slots, in the game Book of Truth I got an extension in the free spins and suddenly I was kicked out of the game. I then restarted the game and the free spins were gone and that Money too, of course. I then dealt directly with the casino, yesterday April 27th I got an answer that the money was credited to me, which is not true at all. Maybe it has something to do with the fact that I had 1000 euros paid out a few days earlier However, stealing money from the player remains a scam! It happened on April 23, 2022 at around 1:35 a.m.."
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2 years ago
Dear Jenny,
Could you please forward your game history? Thank you very much in advance.
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2 years ago
Translation
Unfortunately, that is no longer possible, I did not have it blocked there. Faith was a mistake.🙈
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2 years ago
Dear Jenny,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Translation
Hello, I got banned from this casino too hastily. If there is anything next time, I'll get in touch with you directly. Thanks very much.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
