Rolletto Casino - Player’s winnings have been capped.

I got 200 free spins for the amount I deposited yesterday.

I ended up winning £66 from the spins.

I then went to play live roulette and won £2400 I kept playing until I got to £2000

I withdraw £1700 they have now rejected the withdrawal removed the funds from my account and left me with a £100 and my account restricted until I accept the £100 withdrawal.

Dear Pipey1983,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which bonus you activated and played with? Kindly send me the exact link, the promotional email or the screenshots with the bonus along with its Terms and Conditions.

When you won £66 from free spins, were they credited to the real money balance or bonus balance? Was there any pop-up or other warning notifying you of the maximum withdrawal limit for free spin winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi

I just received this email,

the £66 was credited into my cash balance no a bonus balance. There was no pop up of maximum win from free spins. ive never opted into bonuses neither have i used a deposit bonus code. These bonuses are given due to the fact the amount i have been depositing.



Please send the complete email with the free spins offer to my email address at veronika.l@casino.guru. Thank you for your cooperation.

Just sent from my email address