Rolletto Casino - Player’s deposit has never been credited to his casino account.

I deposited 25 euros to test what it was like. Luckily that's all I deposited. I was first told 3 hours then the next day I was told to send a screen shot of my bank statement showing the transaction which I'm obviously not going to do. Apparently the only way I will get my credit or refund is by sending a screenshot of my bank statement. Avoid at all costs

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes this is the first and last deposit to this company. They are clearly scamming people from the reviews I have seen om the Internet since. I aren't bothered about the money I just want to try and stop anyone else using this company again. Or even shut them down as its blatant fraud. Asking to see bank statements to get money back must be illegal as well

Thank you, James, for your reply. If you wish to proceed with this case, please forward your payment receipt to petronela.k@casino.guru.

Good day, 

Sorry for the late reply. 

As we can see, we have received a deposit of **EUR and it has already appeared in your account. 

We apologize again for the delay, rest assured that you will not be treated in a bad way. 

It can happen in very small cases that amounts transferred at the weekend appear only on the first working day (Monday) in your account. 

Please check this and let us know if we are able in any way to help you.

Kind Regards,

Rolletto Team

Thank you very much, Rolletto Casino Team, for your assistance.

Dear James,

Could you please confirm that your deposit has been credited correctly?

Dear James,

Have you received your deposit? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.