The player from Lebanon was unable to withdraw his winnings as the casino had temporarily frozen his account without any specified reason. The player had been with the casino for a few months and his account was blocked without a clear explanation. The player's winnings were accumulated through sports betting, without using bonuses. After discussing the issue, it was determined that the complaint fell outside of our jurisdiction as it pertained to sports betting. We offered to send the player a list of recommended websites that could potentially assist him in resolving his issue.
Rolletto Casino - Player's account temporarily frozen, blocking withdrawals.
Amount: $2,706
Rolletto Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Rolletto Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Dear pablo19972221,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Hello dear tomas
I have been a Player of the casino few months ago,my account was blocked yesterday 15 may
They have send me an email that my account is under investigation and will take 6 months and when i asked why no answer was given.just let me know that my account is temporarily frozen
I was Betting on sports and didn't use any bonus to achieve mu current balance
Public
Public
7 months ago
Thank you for your reply, pablo19972221. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
Public
Public
7 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
