The player from Lebanon was unable to withdraw his winnings as the casino had temporarily frozen his account without any specified reason. The player had been with the casino for a few months and his account was blocked without a clear explanation. The player's winnings were accumulated through sports betting, without using bonuses. After discussing the issue, it was determined that the complaint fell outside of our jurisdiction as it pertained to sports betting. We offered to send the player a list of recommended websites that could potentially assist him in resolving his issue.