Rolletto Casino - Pelaajan tili jäädytetty väliaikaisesti, mikä estää kotiutukset.

i cant withdraw my funds my account is temporarily frozen for no reason

Dear pablo19972221,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello dear tomas

I have been a Player of the casino few months ago,my account was blocked yesterday 15 may

They have send me an email that my account is under investigation and will take 6 months and when i asked why no answer was given.just let me know that my account is temporarily frozen

I was Betting on sports and didn't use any bonus to achieve mu current balance

Thank you for your reply, pablo19972221. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

hello yes send me the list please

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.