Posido Casino-arvostelu

I don’t understand how this casino has such high ratings considering most customer reviews are negative. When playing at a new casino, I usually check with Casino Guru to check their rating score, but going forward, I’ll look more closely at user reviews, because my experience does not reflect their rating, it aligns with users.

Don’t play here. If you win, you will wait forever for a payout, and they have a ridiculously low daily withdrawal limit of $750. If you win any significant amount of money, you will chase each $750 withdrawal for weeks… it will be a long time before you get the full amount.
Customer service is nil. You’ll get the same canned, boilerplate responses over and over with live chat, and zero response when you email them. My favourite excuse is "our finance department is overwhelmed with withdrawals". Like anyone doesn’t realize they’re stalling, hoping you’ll cancel the withdrawal and wager your winnings.

And this casino is part of a very large casino group including Pistolo, Divaspin, Wild Robin, Allyspin, etc. My experience at every one of these casinos has been the same. You will have to fight for every one of your withdrawals.

There are much better casinos to play at, who manage to pay out within 24 hours, some of them within minutes. You won’t have to deal with the stress and frustration of receiving winnings… who needs that in their life?!

I didn't make a withdrawal, so I can't tell you my experience regarding their response and speed, I tried a lot for days with deposits over €600 and small bets but the casino was uncharacteristically negative with me regarding the slots, so much so that I was embarrassed. The responses in the live chat are very slow and sometimes non-existent. Many times the slots throw you out, that's suspicious to me. The responses by email are too slow. The bonuses are a scam so you lose every profit you can have, the casino is a scam, stay away.

Trustpilot Reviews

Thank you! Your review is important.
Posido Logo
Posidonia

Add photo
Your review is being published.Show more

Marcella
3 reviews
EN
Rated 1 out of 5 stars
Hello everyone, so you arrive on the site…
Hello everyone, so I arrive on the Posido site via the fun Id app, I see that there was a promo, you deposit 20 and they give you another 20 with 35X wagering requirements. I decide to try and I win guys, I win 1500 euros!!! I immediately make the withdrawal request, three withdrawals of 500 euros each, they say it takes 3 to 5 days, and oh well we wait. After 5 days I start asking for information and they tell me that there is a small delay on the part of the financial department, that they apologize, that they understand my inconvenience and bla bla bla. When I ask to know the times, no one and I repeat no one gives me times and can tell me at what point my withdrawal is. I also send an email to support, as recommended by the operators themselves, after 20 days I still haven't received any response and after 20 days after having spoken to practically the entire call center and believe me I'm not exaggerating, I have the credits for my requested withdrawals. The only plus point is that if you are lucky enough to exceed the bonus requirements the money is real and you can withdraw it. What are the minus points?
- Incompetent and in some cases even rude customer service, everyone tells you the same things as if they were bots, they put all the blame on the financial department and don't tell you clearly what's happening, if you ask a question they don't answer but go around it. Customer service therefore useless!!!!!
- Delays in payments and not just because they said there was a problem with me, you just have to take a look at the various review sites and you will see how many people are still waiting for months for their money.
- Now that I finally have my money, Posido has thought it best to block all my promotions, so I can't access the redemption of my shells and not only can I not take advantage of any promotions on Posido but also on other casinos in their chain. Maybe they're afraid that I'll win again??? Meh

Finally, stay away from this site, it is useless to play and have to waste entire hours and even almost your stomach to follow incompetent people who do not solve your problems and in fact even make fun of you.

Experience date: April 10, 2025

Recensioni di Trustpilot

Grazie! La tua recensione è importante.
Logo di Posido
Posido

Aggiungi foto
La tua recensione è in via di pubblicazione.Mostra di più

Marcella
3 recensioni
IT
Valutata 1 stelle su 5
Ciao a tutti ,allora arrivi sul sito…
Ciao a tutti ,allora arrivo sul sito Posido tramite l app fun Id, vedo che c era una promo ,depositavi 20 e ti davano altri 20 con requisiti di scommessa 35X. Decido di provare e vinco ragazzi,vinco 1500 euro!!! Faccio subito la richiesta di prelievo ,tre prelievi da 500 euro ognuno,dicono che ci vogliono dai 3 ai 5 giorni,e va beh aspettiamo. Passati i 5 giorni inizio a chiedere info e mi dicono che c è un piccolo ritardo da parte del reparto finanziario,che si scusano,che capiscono il mio disagio e bla bla bla. Alla mia domanda di sapere i tempi nessuno e dico nessuno mi dà tempistiche e riesce a dirmi a che punto è il mio prelievo. Mando mail al supporto anche,come consigliato dagli operatori stessi,a distanza di 20 giorni ancora non ho ricevuto nessuna risposta e a distanza di 20 GG dopo che ho parlato praticamente con tutto il call center e credetemi non sto esagerando,ho gli accrediti dei miei prelievi richiesti. Punto a favore solo il fatto che se hai la fortuna di superare i requisiti del bonus i soldi sono reali e puoi prelevarli,punti a sfavore??
- Assistenza clienti incompetente e in alcuni casi anche ineducata ,tutti ti dicono le stesse cose come se fossero dei bot ,rimandano ogni colpa al reparto finanziario e non ti dicono chiaramente cosa succede ,se tu fai una domanda loro non rispondono ma ci girano intorno. Assistenza clienti quindi inutile!!!!!
- Ritardi nei pagamenti e non solo perché dicevano che c era un problema con me,vi basterà farvi un giro sui vari siti di recensioni e vedrete quante persone stanno ancora aspettando da mesi i loro soldi.
- Ora che ho finalmente i miei soldi ,Posido ha pensato bene di bloccarmi tutte le promozioni ,per cui non riesco ad accedere al riscatto delle mie conchiglie e non solo su Posido non posso usufruire di nessuna promo ma anche su altri casino della loro catena. Forse hanno paura che vinco nuovamente ??? Mah

Per finire , state lontani da questo sito , è inutile giocare e doverci perdere intere ore e anche quasi lo stomaco per stare dietro a persone incompetenti che non ti risolvono i problemi e anzi ti prendono anche in giro.

Data dell'esperienza: 10 aprile 2025

The site glitched out during play and $453 of my money disappeared off my site. I sent multiple emails and chats to get resolved and no one can fix or responds back. I play a lot of casino sites. Never has this happened to me. The platform is good. But the payouts took three weeks and be careful. Your money could magically disappear from your balance when the site glitches and nobody can help you resolve.

Very easy to register and very easy interface.
Easy deposits. RTP in casino is below the average.
In betting section, they have big maxbets but the limit is coming fast.
In case of 2-3 clicks over 100€, they block your account and they review it. To me, took around 2 months for the "review of my account" and when they finally sent me email that my account is ok, I tried to log in and I am still blocked. My balance is locked and probably lost. Fortunately they payed me out the previous winnings and withdrawals .
Is you contact them through email, good luck. It takes ages to respond.

Everything played well at first. Then he collects stickers. I was cheated of an 85 euro sticker and a 250e sticker by explaining that there were too few participants in the tournament, which sticker required. I played 5 tournaments where there were a lot of players, so I should have received an 85e bonus and a 250e bonus. Vague chat conversations with customer service representatives with all a new explanation or a different reason. All the pictures are proof and I will file this matter with the authorities. I can't recommend it, stay away.

Update.
Unfortunately, the neutral rating is no longer valid because, as mentioned in the other reviews, no payouts are actually made, but cancelled without any explanation, let alone an email to be informed. You are kept waiting, will now wait again and then everything will be handled via complaint, so on the whole, it is better to stay away from this casino.

I have been playing there for about a month, have already deposited a lot and have now made a few withdrawals. It is pointed out that the verification takes 3 working days, which I find very slow for a reputable casino and I am excited to see whether a withdrawal or verification will finally be completed tomorrow and whether I will receive my money. Unfortunately the site hangs forever, which is very annoying. Otherwise I am neutral for now and am waiting patiently for my withdrawal. I can't say anything positive or negative except that the site takes an incredibly long time and you get the feeling that the withdrawal is a stalling so that you can cancel the withdrawal and carry on playing. That's my feeling. Let's wait and see how it goes and maybe I can set my rating to very positive after all. When I read the reviews here and complaints I don't believe in anything good.

Update.
Leider hat sich das mit Neutraler Bewertung erledigt, weil wie bei den anderen Bewertungen schon erwähnt wird ,werden keine auszahlungen tatsächlich getätigt , sondern storniert ohne eine Begründung geschweige eine E-Mail um informiert zu werden,man wird hingehalten, werde jetzt noch mal warten und dann läuft alles über Beschwerde ,also im Grossen und ganzen besser finger weg von diesem Casino

Ich spiele dort seit ca.1 Monat habe auch schon viel eingezahlt und jetzt mal ein wenig auf Auszahlung gemacht, Es wird darauf hingewiesen dass es 3 Arbeitstage dauert die überprüfung, finde ich für ein Seriöses Kasino schon sehr schleppend und bin gespannt ob morgen eine Auszahlung beziehungsweise Prüfung Auch endlich vollzogen wurde und ich mein Geld erhalte, leider hängt die Seite ohne Ende was sehr nervig ist ansonsten bin ich erstmal neutral und warte geduldig auf meine Auszahlung , ich kann weder Positives noch negatives sagen außer dass die Seite unendlich lange braucht und man das Gefühl bekommt dass das mit der Auszahlung eine Hinhaltung ist damit man die Auszahlung abrischt Und weiterspielt, ist mein Gefühl, Mal abwarten wie es weitergeht und ich meine bewertung eventuell doch auf sehr positiv einrichten kann. Wenn ich hier die bewertungen lese so wie beschwerden glaube ich an nichts gutes

I do not recommend this casino to anyone. I asked to close my game account after I got my money out. The game account was closed even though there was €7 in the account, I didn't have time to play it because the game account has a loss limit. It's not about the big money, it's about the principle. In the chat it was promised that the money would be returned, but it was not. By e-mail I asked for a copy of the chat conversation about 3 weeks ago. I haven't received any replies to other emails either.
Despite promises, the money left in the account on 25.3.24 has not been returned.

Probable SCAM! I warn against payments. At the end of October, I made a deposit to them (I didn't get a 1st deposit bonus even though I did everything correctly, but never mind). On November 1, I ordered 3 withdrawals, I got information that withdrawals take up to 3 working days. After 3 days I found out that the withdrawals are already with the financial operator and I will have them in my account within a few hours, the next day the same translation. After another 2 days, I received information in the chat that the payments are accepted by the financial department and will be paid out soon (i.e. they have not been with the financial operator for several days :)) And so for 3 weeks I have been regularly asked for a moment of patience and assured that I will get my payouts soon.