The player from United Kingdom is suggesting that his country should have been listed as restricted jurisdiction. We’ve rejected this complaint as unjustified.
Hi
I deposited £50 and i spent it, but i later logged in to find this company does not accept people from the uk as it says when i sign in. I think i am entitled to my deposits back as i should not of been on thewebsite
Dear Michael,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://rolletto.com/en/static/terms/generalterms:
"Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: Australia, United States of America, France, Netherlands and Curacao."
Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela