Rocketpot Casino - Player requests a refund caused by technical issues in the casino

I have lost thousands and f dollars zero withdrawals ! as I’m not requesting for them to pay for the losses that they were player but the losses due to system issues and not even connection issues made large bets on few rounds and the game will immediately be lost the game deal or no deal and I have reproted it to them !! At least for the sake of my loyalty and all the losses I had and all the profit I had made them im seeking fairness and at least fair exchange in the games I had issues with and reproted it and they not bothering to acknowledge my request or do anything about it very rude and zero customer service and yet still continued on supporting them and in hopes I get some of my losses back but instead I get cheated treated bad and scammed and issues with the game

Dear lism0128,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

I have to say I am not familiar with the type of proof you submitted to us. Could you please elaborate on what that means?

Looking forward to hearing from you.

Best regards,

Tomas

look at the way they communicate with me so rude and disrespectful they sure know how to push and loose customer

And they block me from reaching. Out to them in the chat that’s the respect and value they have to a good customer that had them gain $250k in 2 month

What will happen now

This is the email I get from them they want to. Scam fraud and they really want me to have them rated audited and as well since they’re not even licenced !! I had made 1 withdraw and. If they banned my account for what fir requesting fairness and Not feel cheated im not asking for my losses I accept them but what I’m asking for it’s not even 5 percent of my losses !! I pay with bitcoin and they don’t need my identity since I’m using bitcoin and I cashed out only one cash out of $1700 And it was in instant now that I have had complained their seeking my personal identity record I don’t trust them they are not even licenced

They’re the biggest scam. And fraud im reporting them to law enforcement and the feds for drauding and stealing and cheating and they have no right to request verification from ppl why to steals and do Identity theft !! How would I trust them with my personal information when their not even verifiable lol they have some nerve and after the fact I had withdrawn only once and it was 1800 and they didn’t ask me for anythjng just cus they don’t want to issue me credit for the unfair loss that I had ! And I’m not faking it lying I accept my losses I had but not rigged shady losses like this !!

I have not received any updates

money in my vault they had taken as well after contacting u after I contacted u all of the sudden they are requesting verification from me when I have their verification and make sure their legit and verified than I won’t. Have issue with providing them with my verification!! Instead but seem like it’s a gang of fraudulent website of casino and u seem ur one of them that they have closed my account and requesting verification from me when they are not even verified or legit

Not even 1 percent of my deposit showing u

guving a shady criminal my identity when they are not legit

Seem like ur a scam and scam supporter

Thanks for your messages.

Please note the casino has a valid Curacao Antilephone license and with the casino safety index of 3 out of 10 we do not recommend the casino to players. I'll go over the evidence you submitted and will reply shortly.

Kindly refrain from making accusations against our website and please don't submit complaints regarding the same issue twice. Thanks for your understanding

On response to ur photoshopped fake validation i had copied and pasted the link in ur web link page this is what I got the screen shot that was sent to u

send me a link of the validation don’t send me photoshopped screen shot

I would like to ask you one last time to refrain from making accusations against us and try accessing the website from other country using a VPN. You can make sure this way the license of the casino is valid yourself. I encourage you to try for yourself.

I checked your emails, however I can see no explanation about the logs such as:

you provided in your first message. Kindly explain if you have any records of the bets that resulted in lost funds, otherwise we won't be able to help.

Without evidence of bets being being unfairly lost we cannot confront the casino.

If you have evidence of such bets, please send me your game history so we may review it. Usually the game history is available in your casino account or you can request it from casino support from a specific time period.

Also, please note we can't help you with your request for compensation for enccountering technical difficulties in a casino in general.

Our recommendation in cases were you encounter technical errors is to stop playing in order to avoid unnecessary frustration and losses.

If you are not satisfied with how the games in a casino perform on a technical level or you are dissatisfied with the casino in general, we would recommend trying a new casino.

Regarding your other post regarding the request for verification do I understand correctly you requested a new withdrawal which wasn't processed due to incomplete verification? Do you need any assistance submitting documents to the casino?

Lastly, if gambling no longer brings you joy and happiness, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link:

https://casino.guru/problem-gambling-help-centers#cnt_233=true

I'll await your reply.

Dear lism0128,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.