RocketPlay Casino - Player’s withdrawal has been delayed.

I withdrew $500 yesterday & it says successfully withdrawn // I’ve been chatting with 24/7 chat responders for hours now + no matter how much documentation I provide, or how many hoops I jump thru - all I am receiving is the same estimate of 3-5 days ??? … it says bank transfer is instant though ?? …. All I want to do is continue playing but hav ran out of funds ??… hoping that someone high up in this company will see this and help resolve my matter…

Dear mr_burns540,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear mr_burns540,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.