The player from Australia faces issues withdrawing his funds as recent large withdrawals of $10,000 are not showing up in his transaction history. Despite contacting live chat support, they claim no such withdrawals exist, and he lacks proof of the transactions.
Stellar Spins Casino - Player's withdrawals are missing.
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Current status
Waiting for player to reply
6d 21h 41m 31s
Stellar Spins Casino
Safety Index:LowCase summary
Discussion
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5 hours ago
Okay, yesterday I was playing and one big and withdrew 3x $10,000 and then this morning was playing again and withdrew $2000. I have tried to look for the transactions in my history and they are not showing up other smaller ones are anything under 1000 is showing up but the larger amounts are not showing up and I’ve contacted live chat and they are saying that no withdrawals of $10,000 have been made at all. I did use the MasterCard withdrawal system instead of the local bank one. because at the time I didn’t know I was meant to use local bank I don’t have any proof of the withdrawals, but if need be, I will go back through my game history to find the gap. I have uploaded a few screenshots of me playing but that’s about all I have.
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2 hours ago
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2 hours ago
Dear Reecetor,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify whether your winnings have been recorded in your game history?
- Do I understand correctly that you didn't receive any confirmation (for example via email) after you requested your withdrawals?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
