The player from Manitoba had requested a withdrawal of $600 two weeks ago but had not received any response regarding the status. While a previous withdrawal had been processed within 14 days, this current request was delayed without a clear timeline or verification option provided. The issue was resolved, and the player confirmed that the $600 had been received.
Roby Casino - Player's withdrawal has been delayed.
Amount: Can$600
Roby Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Roby Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Withdrawal request February 3, 2025 for $600. Recently did a withdrawal for a little less than that and although there was a bit of a delay, it was not over 14 days At this point, I’m getting no replies And not once have they given me a timeline they just keep saying it’s coming. No option to provide verification Deposit was e-transfer and withdrawal same.
Website Claims fast withdrawals yeah right thank you for any advocacy
Public
Public
1 month ago
Dear ARobng,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Thank you so much for advocating for me. No, there was no bonus involved. Feel free to ask me any other questions and I will reply as soon as possible still no money in my account. Grateful.
Public
Public
1 month ago
Dear ARobng,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
