RoboCat Casino - Player feels scammed by casino bonus promotion.

In the bonus crab information... it states that you receive 30€ in real money when you hit a banana... that's what it says.

However, when I won the banana twice, instead of receiving money, I was credited with 30 free spins.

The first time, I mistakenly played the free spins.

The second time, though, I went to the chat and asked them to give me what they advertise... meaning the money.

They refused and asked for information that they could easily see themselves.

Scam

Dear eleste41,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

I checked the promotion and there seems to be the information in the promotion is described in a confusing way.

Please note € symbol is specified only for the 2 top prizes, not for the third.

Please allow me to ask you a few questions so I better understand the situation.

• Were the 2 rounds of the crab promotion awarded to you in exchange for real money?
• Have you contacted casino support and asked which are the intended prizes for the promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear eleste41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.