Dear gtsiantze,
Thank you very much for submitting your complaint. I’m sorry to hear that you’re having trouble accessing games at the casino and are seeking a refund.
To better assist you, could you please provide more details?
- When did you first encounter this issue with not being able to play any games?
- Have you received any specific error messages or notifications when trying to access the games?
- Did you complete the registration process fully, including any verification steps required by the casino?
- Can you provide information about any deposits or transactions made into your account that you would like refunded?
If you have any screenshots of the issue or relevant communication with the casino, please forward them to petronela.k@casino.guru. This will help us investigate your case more effectively.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear gtsiantze,
Thank you very much for submitting your complaint. I’m sorry to hear that you’re having trouble accessing games at the casino and are seeking a refund.
To better assist you, could you please provide more details?
- When did you first encounter this issue with not being able to play any games?
- Have you received any specific error messages or notifications when trying to access the games?
- Did you complete the registration process fully, including any verification steps required by the casino?
- Can you provide information about any deposits or transactions made into your account that you would like refunded?
If you have any screenshots of the issue or relevant communication with the casino, please forward them to petronela.k@casino.guru. This will help us investigate your case more effectively.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela