RickyCasino - Player's struggling to complete account verification.

I cashed out from casino last week handed in all kinds of documents still not good enough I also got an email saying my acct was verified then live chat says it isn’t still never hit my withdraw they act like it’s there money they pay out when it’s the government money will be my first and last time playing at Ricky casino

Dear Honeybee1965,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify what is the status of your withdrawal currently? Could you please confirm whether your account is verified or not?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It’s still pending and the live chat said I had to send in proof of payment or bank statement I sent both in and there’s nothing else that I could send I sent in everything i possible could I got email from casino saying withdrawl will be in acct as processing was done then I got an email from Gigadat saying will be 1-3 banking days but nothing and I took a bonus but i wagered it all SND then some

And the total is 1550 now i reversed and won more

Thanks for the update.

Have you requested a withdrawal of your winnings? Did the casino request any other documents required for verification? Do you require our assistance?

Yes I keep handing in all kinds of documents they keep telling me not approved and there’s nothing more I can give them I have proof of deposit bank statement with my name visible gave them void cheque a pic of my bank card a direct deposit all containing the same banking info and yes could you please help me i dont know what else to give them and it’s been a week already they make it like it’s coming out of their own pockets

Yes I did request Withdrawl last Sunday

Now they want a bank statement for June 1 to the end how the hell am I suppose to get that june not over I can’t get no June statement till July when June June is over are they stupid

Have you requested the bank statement containing transactions starting from June 1st from your bank? Do I understand correctly your winnings in the casino come from a deposit you made in the casino in June?

Yes june 16 I made the deposit of 30$ I gave proof of the deposit and anything else they wanted now the locked me out of my Ricky casino acct like I won that money this is bullshit they just don’t want to pay it out I got 1340$ in that acct still

How long do you guys take to do anything seems like your no help at all took 4 days just to ask me a question you asked already

Thank you for your patience.

Please understand we have hundreds of active complaints, but we strive to reply in the allotted time of 7 days.

Were you able to submit the necessary bank statement to the casino? Was the verification of your payment method complete? Was your withdrawal successful?

I'll await your reply.

Yes I handed in June statements still haven’t gotten my cash out

Thank you very much, Honeybee1965, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Honeybee1965,

I've reviewed your case and am sorry that you came across such a problem. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear RickyCasino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please provide any reasons why the player's documents have not been accepted by you? Could you specify what exactly are the problems with them?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Dear Honeybee1965, we have received the following message from the casino representative:

Please be informed that after the player provided the required proof of deposits her account was verified and withdrawals completely processed.

Could you please tell me if your account now has a verified status and if your withdrawal request is marked as processed in your cashier? Or maybe you have already received your funds?

Dear Honeybee1965,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.