Dear babusa747,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Could you please specify what payment method you used for depositing?
Have you received any messages or emails confirming that your deposits were successful even without providing an OTP?
Have you played with the money credited to your account?
Could you please provide me with the transaction history visible in your casino account? My email address is veronika.l@casino.guru. Alternatively, you may post the screenshot(s) here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear babusa747,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Could you please specify what payment method you used for depositing?
Have you received any messages or emails confirming that your deposits were successful even without providing an OTP?
Have you played with the money credited to your account?
Could you please provide me with the transaction history visible in your casino account? My email address is veronika.l@casino.guru. Alternatively, you may post the screenshot(s) here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika