RichPrize Casino - Player's struggling to withdraw his winnings.

Hello!

I deposited 100 euros, for which I received a 300% bonus with 3x wager. I have fulfilled the wager requirement. I initiated a payment, which was accepted.

I fulfilled all their requests that came up during KYC.

ID card, Selfie with ID card, Screenshot virtual Bank Card, Bank statement, Address Statement etc.

However, I did not receive my prize.

In the meantime, I noticed that the casino does not have a license.

Would casino.guru try to help?

Dear alterhun,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RichPrize Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if your winnings were confiscated or simply your withdrawal was canceled?

Have you received any explanation from the casino regarding their actions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

They didn't confiscate my prize, I just didn't get it. I can't reach them, I can't communicate meaningfully with anyone.

I requested payment of my prize in USDT cryptocurrency, which takes a few minutes.

I keep getting mails to upload my documents when I have already uploaded them and they have accepted them.

Could you please send me the emails you keep receiving from the casino please? My email is tomas@casino.guru

I'll await your reply.

In the meantime, I received my prize. Thank you, the case can be closed!

Dear alterhun,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru