Dear Anto1318,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that there is no such thing as a sister casino if you choose a gambling establishment that operates without a valid license. Could you please advise if you have requested self-exclusion or an account closure from this specific casino in the past?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Anto1318,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that there is no such thing as a sister casino if you choose a gambling establishment that operates without a valid license. Could you please advise if you have requested self-exclusion or an account closure from this specific casino in the past?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela